Frequently Asked Questions

General

General Questions

We specialise in creating custom handcrafted accessories, particularly silk scarves and fine jewelry. Each piece is made to order in our London studio using premium materials and traditional artisan techniques.

All our accessories are handcrafted in our studio located in London, United Kingdom. We take pride in maintaining local craftsmanship and supporting skilled artisans in our community.

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Please contact us for specific shipping information to your country.

You can reach us via phone at +44 20 7499 3261, email at business@glixarexuth.world, or through our contact form on the Contact page. We respond to all enquiries within 24-48 hours.

Custom Orders

Simply contact us with your ideas and we'll arrange a consultation. During this session, we discuss your preferences, materials, design concepts, and timeline. We then create sketches for your approval before beginning production.

Custom pieces typically take 4-8 weeks depending on complexity. Silk scarves generally require 4-5 weeks, while intricate jewelry may take 6-8 weeks. We'll provide a specific timeline during your consultation.

Minor adjustments can be accommodated during the design phase. Once production begins, significant changes may affect the timeline and cost. We encourage finalising all details during the design approval stage.

Custom accessories start from £250 for simpler designs. Price depends on materials, complexity, and time required. We provide detailed quotes after understanding your requirements during the consultation.

Kits

Kits & Materials

Yes, our Starter Kit is specifically designed for beginners with no prior experience. It includes detailed instructions, video tutorials, and practice materials to help you learn the basics before working on your main piece.

We offer ongoing support for all kit purchases. You can email us with questions, join our virtual Q&A sessions, or book a one-on-one consultation if you need more personalised guidance.

Absolutely. We sell individual materials including silk fabric, dyes, gemstones, and jewelry findings. Contact us with your specific requirements and we'll prepare a custom order for you.

Yes, we host regular workshops at our London studio covering various techniques from silk dyeing to jewelry making. Check our contact page to enquire about upcoming sessions and availability.

Orders

Payment & Delivery

We accept bank transfers, all major credit and debit cards. For custom orders, we typically require a 50% deposit to begin work, with the remaining balance due upon completion.

Each accessory is carefully packaged in our signature gift box with protective materials. Jewelry comes with a soft pouch, while scarves are wrapped in tissue paper. All packaging is eco-friendly.

Yes, once your order ships, we send a confirmation email with tracking information. You can monitor your delivery status through our shipping partner's website.

We accept returns of unused items within 14 days of delivery. Custom-made pieces cannot be returned unless there is a manufacturing defect. Please see our Return Policy page for full details.

Care

Care & Maintenance

Hand wash in cool water with mild detergent or dry clean. Avoid wringing; instead, roll in a towel to remove excess water. Iron on low heat while slightly damp, using a pressing cloth for protection.